The global financial system depends on the successful operation of numerous
sophisticated digital and physical systems. As digital banking, payments,
currencies, and trading become the standard, consumers and companies rely
on systems to provide access to financial services when and how they want it.
The interconnectedness of the global financial system requires a measured
approach to operational resilience to address the inherent vulnerabilities in
the way financial products and services are delivered; one that puts operational
resilience on the same level as financial resilience. But why now?

The answer lies partly in the cluster of innovation that is changing the industry
foundations, including new and often risky financial products and channels
for delivering services. Proliferating technology, major company model
changes, new and more complex risks, and real-time interconnectedness expose
companies to disruption that can cause irrevocable harm. Confronting these
changes has compelled many companies to include operational resilience as an
essential program within their company and product strategies.